Terms of Service
Draft — this document is under legal review and may change. Lawyer approval pending.
Last updated: October 9, 2026
1. Acceptance and Scope
These Terms of Service ("Terms") govern the terms and conditions relating to the use of the sociagent.ai website, web application, and mobile applications (collectively, the "Application") provided by SociAgent ("SociAgent"). The User acknowledges and declares that, by accessing the Application, creating an account, or using the Application in any manner, the User has read, understood, and accepted all provisions hereof; otherwise, the User must not use the Application. A person using the Application on behalf of a company, agency, or other person represents that they are authorized to bind such person or entity. The Privacy Policy, Acceptable Use Policy, Data Processing Addendum (DPA), Sub-processors, and Cookie Policy are integral parts of these Terms.
2. Service Description
SociAgent is an AI-powered software platform that helps businesses, agencies, and content creators plan, produce, approve, and publish social media content. The Application offers functions such as creating brand information, producing content and visuals/Reels/Stories, a content calendar, approval workflow, publishing and scheduling, performance reporting, advertising management support (Ad Autopilot), and Ultra AI (Hermes). The Application works in integration with social media channels such as Meta (Facebook and Instagram) authorized by the User and carries out actions on those channels in accordance with the User's instructions and approval. The User is obliged to comply with the terms of use, platform policies, and applicable legislation of the connected channels and other third-party integrations. SociAgent shall not be liable for services provided by third-party platforms or for interruptions, delays, access restrictions, account restrictions, data loss, or similar disruptions that may occur in such services.
3. Important Disclosure Regarding the Use of Artificial Intelligence
Features such as content generation, analysis, recommendations, planning, and automated responses offered within the scope of the Application operate by utilizing artificial intelligence technologies (including third-party artificial intelligence models). AI outputs may contain inaccurate, incomplete, outdated, or unfit-for-purpose results and are provided solely for the purpose of offering operational support to the User. The compliance controls and warnings offered by SociAgent are of a supportive nature; they do not constitute legal, advertising-law, or platform-policy advice and do not guarantee that content complies with legislation or platform rules. SociAgent's approval steps are designed to ensure the User's control: no content is published and no advertising budget is spent without the User's approval. It is solely the User's responsibility to verify the accuracy, non-infringement, and appropriateness of AI-generated content and to make decisions regarding publication and advertising expenditure. SociAgent shall not be liable for any direct or indirect damages that may arise from the use of AI outputs or from decisions made in reliance on such outputs.
4. Account and User Obligations
The User agrees, represents, and undertakes to comply with the following obligations while using the Application: • Account security: to protect the confidentiality of the username, password, two-factor authentication, and other access credentials, and to assume responsibility for the invited members and all actions performed through the account. • Accuracy of information: to warrant that all information and data entered into the Application are accurate, up to date, and lawful. • Data security and compliance with legislation: to comply with KVKK/GDPR and applicable legislation with respect to the personal data processed through the Application or uploaded to the system; to fulfill the necessary notice obligations, obtain explicit consents, and implement the necessary safeguards. The User must not upload special categories of personal data (such as health data) to the Application. • Proper use: to use the Application solely for the purpose of planning, producing, approving, and publishing social media content and within the scope of lawful activities. Spam, fraud, misleading or prohibited content, unauthorized data processing, activities infringing the rights of third parties, and any use contrary to the Acceptable Use Policy are prohibited. • The User agrees to act in compliance with applicable national and international legislation and the policies of the connected channels.
5. Content, Channels, and Approval Steps
Ownership of all content (including text, visuals, video, brand information, documents, and similar materials) uploaded by the User to the Application or produced, edited, or published through the Application belongs to the User. The User grants SociAgent a limited, non-exclusive right to use such content as necessary to provide the service on the User's behalf (including hosting, processing, transmitting to AI models, and publishing to channels). The User represents that it holds all rights and permissions necessary with respect to the content it uploads and publishes (including the copyright, trademark, personality, and personal data rights of third parties). Actions producing legal or financial effect, such as publication, scheduling, advertising budget allocation, and payment, are subject to the User's explicit approval. The User is responsible for the consequences of the approvals it gives. Channel access authorizations may be revoked by the User at any time via Settings.
6. Subscription and Payment Terms
3.1 Subscription model. To benefit from the paid features of the Application, the User must select one of the plans offered in the Application. Plan scopes, quotas, add-ons, and prices are set out on the pricing page. New accounts may be offered a free trial for the period and scope specified on the pricing page. 3.2 Payment infrastructure. Payments are collected through Paddle, which acts as the seller and payment intermediary (Merchant of Record). Card and payment information are processed directly by Paddle; SociAgent does not access or store card data. Taxes are calculated and displayed during payment according to the User's country; prices may be displayed in local currency. Paddle's buyer terms also apply to payments. 3.3 Monthly subscription. The fee is collected in advance at the beginning of each month. Monthly subscriptions do not include a commitment term. If the subscription is cancelled, the User may continue to use the service until the end of the current billing period; the subscription will not renew automatically and no fee will be charged for the next period. 3.4 Annual subscription. The fee is collected in advance at the beginning of the subscription for a twelve (12)-month term. The User may cancel the annual subscription at any time; however, because the annual subscription is a prepaid and discounted package, if it is terminated before expiry, the fee paid shall not be refunded in whole or in part, without prejudice to mandatory provisions of applicable law and Paddle's mandatory refund rules. Cancellation does not affect use of the service until the end of the current term. 3.5 Plan changes and add-ons. Upon an upgrade or conversion of a monthly subscription to annual billing, the difference is charged immediately on a pro rata basis for the remaining term; downgrades take effect at the end of the current term. Add-ons such as additional quota packages, additional workspace, and Ultra AI are subject to the applicable pricing terms. 3.6 Billing. An invoice or receipt relating to payments is delivered electronically to the User's registered e-mail address. The User is responsible for providing complete corporate billing information. 3.7 Changes in fees. SociAgent reserves the right to update subscription fees and its pricing policy. Changes applicable to existing subscribers are notified to the registered e-mail address at least thirty (30) days before their effective date. Unless the User cancels the subscription before the effective date, the User shall be deemed to have accepted the new pricing.
7. Suspension and Termination of the Account
The User may delete the account at any time from Settings → Privacy. SociAgent reserves the right, by giving prior notice to the User or, if required by the nature or urgency of the breach, without notice, to temporarily suspend the account, restrict access, or permanently terminate the account in the following cases: • use of the Application outside its intended purpose or contrary to these Terms or the Acceptable Use Policy, • use for unlawful, fraudulent, malicious, or unauthorized purposes, • engagement in activities that may harm other users, third parties, or SociAgent, • failure to fulfill payment obligations within the prescribed period, • violation of applicable legislation or the emergence of a risk of such violation. SociAgent reserves the right to claim compensation for any damages it may incur for these reasons. No refund shall be made under an annual subscription if the account is terminated due to unlawful use, misuse, or material breach of the Terms.
8. Intellectual Property Rights
Any and all software, source code, algorithms, AI workflows and prompts, databases, user interface, design, logo, trademark, trade name, documentation, and all other content relating to the Application, together with the intellectual and industrial property rights therein, belong exclusively to SociAgent and are protected under applicable law. Under these Terms, the User is granted a limited, non-exclusive, non-transferable, non-sublicensable, and revocable right to use the Application solely during the subscription term and in accordance with its intended purpose. The Terms may not be construed as transferring any intellectual or industrial property right to the User. The User may not, except as permitted by law, copy, modify, reverse engineer, attempt to obtain the source code of, lease, sell, or sublicense the Application, access it in an unauthorized manner through automated tools (scraping, bots, etc.), or make it available for use by third parties. Ownership of the User's content and the data uploaded by the User to the Application remains with the User. SociAgent processes such data solely for the provision of the service and for the purposes stated in the Privacy Policy.
9. Changes to the Services
SociAgent reserves the right to partially or wholly modify, update, suspend, or discontinue the services, features, quotas, and content within the scope of the Application for the purposes of compliance with applicable legislation, policy and API changes of third-party platforms (e.g. Meta), technological developments, information security requirements, or improving service quality. Material changes may, where deemed appropriate, be notified to the User through the Application or the registered contact details.
10. Limitation of Liability
Without prejudice to mandatory provisions of applicable law, SociAgent shall not be liable for direct or indirect damages arising from the use of the Application (including loss of profit, loss of reputation, advertising expenditure, channel or account restrictions, and data loss). In particular, no liability is accepted for consequences arising from the use or misinterpretation of AI-generated content, or from such content's infringement of third-party rights or platform rules.
11. Service Continuity and Maintenance Works
SociAgent may carry out scheduled maintenance, updates, security improvements, and infrastructure works in order to maintain service quality. Scheduled maintenance shall be announced in advance to the extent reasonably possible. No prior notice is required for urgent security updates and technical interventions. Reasonable service interruptions occurring within this scope may not be deemed a breach of contract.
12. Third-Party Services
During the provision of SociAgent services, use may be made of Meta (Facebook, Instagram), Paddle, AI model providers (Anthropic), cloud and storage infrastructure providers (including Cloudflare), e-mail service providers, and similar third-party services. The current list of sub-processors is available on the Sub-processors page. SociAgent shall not, without prejudice to mandatory provisions of applicable law, be liable for interruptions, delays, restrictions, or technical failures arising from these service providers.
13. Data Retention and Account Closure
Upon expiry of the subscription or closure of the account, User data may be retained for a reasonable period, without prejudice to retention obligations arising from applicable law; at the end of this period, it will be deleted, anonymized, or destroyed in accordance with applicable law. Before the termination of the subscription or account, the User is responsible for exporting any data it deems necessary from Settings → Privacy. Account deletion is irreversible.
14. Force Majeure
Natural disasters, war, acts of terrorism, epidemics, decisions of public authorities, general failures in internet or telecommunication infrastructure, widespread outages of third-party platforms (cloud, AI, or social media providers), cyberattacks, power outages, and similar events beyond the reasonable control of the parties shall be considered force majeure. During the force majeure period, SociAgent shall not be liable for failure to perform its obligations.
15. Assignment
SociAgent may assign its rights and obligations under these Terms to its affiliates or to third parties in connection with a merger, acquisition, or transfer of assets. The User may not assign its rights and obligations without SociAgent's prior written consent.
16. Severability and No Waiver
If any provision of the Terms is held to be invalid or unenforceable, the validity of the remaining provisions shall not be affected; in lieu of the invalid provision, the provision producing the legal result closest to the parties' intent and the applicable legislation shall apply. SociAgent's failure to exercise, delay in exercising, or waiver of any right arising from the Terms shall not mean that it has waived the relevant right.
17. Electronic Notices
The User accepts that the e-mail address provided during registration is the official notification address. Information notices, payment notices, subscription changes, price updates, and other electronic notices sent by SociAgent to this address shall be deemed served on the User on the date of dispatch. The User is responsible for keeping its contact information up to date.
18. Governing Law and Competent Court
The parties shall use reasonable efforts to resolve disputes that may arise from the application and interpretation of these Terms primarily through negotiations in good faith. If no resolution can be reached through negotiation, Turkish law shall apply and the Istanbul Courts and Enforcement Offices shall have jurisdiction. Mandatory rights of Users acting as consumers, and the competent consumer authorities provided by law, remain reserved.
19. Contact Information
Any questions, requests, and notices regarding these Terms may be submitted through the following contact channels. SociAgent Support: [email protected] Privacy and personal data: [email protected] Website: www.sociagent.ai